Details: Position Summary:The store associate is responsible for providing superior customer service in pristine clean stores under the guidelines of the company policies and all applicable laws. They will also strive to increase sales through suggestive selling and accurate recording of sales.Essential Job Functions:· Ensures that each customer receives prompt and courteous service.· Greets, suggestively sells and sincerely thanks each customer.· Complies with Federal mandates and company policy regarding tobacco sales· Operates cash register system, money order machine, lotto terminal and credit card machine within established company guidelines.· Ensures that fresh coffee is available at all times and maintains pristine conditions in the coffee area.· Maintains pristine conditions in the fast food area.· Ensures that all supplies in the coffee and fast food area are stocked (i.e., napkins, cups, straws, lids and condiments).· Ensures that grocery, cooler and freezer items are fully stocked, cleaned, faced and fronted.· Ensures that cigarette racks and displays are full.· Ensures that all trash containers inside and outside are emptied and cleaned as needed.· Ensures that the exterior store conditions are maintained to enhance curb appeal of the property during all hours of operation.· Ensures that the restrooms are pristine and stocked with all necessary supplies.· Performs all tasks in a safe and orderly manner.· Must be able to perform the essential functions of this position with or without reasonable accommodation.Competencies/Skills:Some of the Competencies/Skills required to successfully perform this position are:· Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.· Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.· Managing Work (Includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.· Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.· Building Trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organization.· Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message· Customer Focus - Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.· Inclusion – Appreciating and leveraging the capabilities, insights, and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
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